Call center workers are dressed neatly, sit upright, wear headphones and speak softly. They work every day with call center headphones to communicate with customers. However, for these people, besides the high intensity of hard work and stress, there is actually another hidden occupational risk. Because their ear exposure to noise for a long time may cause health harm.
What are the global standards for noise control of a professional headset for call center? Now let's find out!
In fact, in view of the specialization of the call center profession, there are relatively standardized requirements and controls for the noise standards and management of call center headphones worldwide.
In the United States Occupational Safety and Health Administration noise standards, the maximum for impulse noise is 140 decibels, continuous noise does not exceed 115 decibels. Under an average noise environment of 90 decibels, the maximum working limit is 8 hours. Under an average noise environment of 85 to 90 decibels for 8 hours, employees must undergo an annual hearing test.
In China, the hygienic standard GBZ 1-2002 for the design of industrial enterprises stipulates that the hygienic limit of the sound level of impulse noise is 140 dB in the workplace, and the peak number of exposure pulses is 100 on working days. At 130 dB, the peak number of contact pulses on working days is 1000. At 120 dB, the peak number of contact pulses is 1000 per working day. The continuous noise does not exceed 115 decibels in the workplace.
Call center headsets can protect hearing in the following ways:
1.Sound Control: Call center headsets typically have volume control features that help you control the volume and avoid damaging your hearing from excessively loud sounds.
2.Noise Isolation: Call center headsets typically have noise isolation features that can block out external noise, allowing you to hear the other person clearly without having to raise your volume, thereby reducing damage to your hearing.
3.Comfortable Wearing Experience: Call center headsets usually have a comfortable wearing experience, which can reduce the pressure and fatigue on the ears caused by long-term wear and thus reduce damage to hearing.
4.Wear headphones with hearing protection, which can protect your hearing by limiting volume and filtering out noise to avoid damage caused by prolonged use of headphones.
Call center headsets can help protect your hearing, but it is still important to control the volume and take breaks at appropriate intervals to avoid damage to your hearing.
Post time: Nov-15-2024
