Beijing and Xiamen, China (Feb 18th , 2020) CCMW 2020:200 forum was hold at Sea Club in Beijing. Inbertec was awarded the Most Recommended Contact Center Terminal Prize. Inbertec got the prize 4 years in a row and is one of the 3 biggest prize winners of the forum.
The break-out of the covid-19 at the beginning of 2020 in China had a great impact to everyone’s work and life, especially to the tourist industry, service industry, and government services hot lines. Those industries have a high demand in customer services and call center seats. Companies had to deal with the sudden high volume of calls from users. To ensure a high efficient work and the health of staff, those industries changed the business to remote work/ remote agents.
Inbertec leveraged its high production capacity and cost-effective products, provided to those remote seats with the noise canceling headsets, which greatly reduced the cost of the call center seats and satisfied the services required from their users.
The light weight, low cost, reliable noise canceling feature of the entry level 200 series headsets perfectly matched the requirements of the call center agents for remote work. Since the agents were working at home, a good noise canceling effect was required to avoid the customers hearing the traffic noise outside of the window, or pet, kids, cooking, toilet flush, etc. at home. The 200 series headsets were with cardioid noise canceling microphones, which greatly helped the agents to reduce the back ground noise.
Cost is a very important factor as the headsets were provided to the agents using at home. Those could be an extra cost for the companies. The Inbertec great value 200 series headsets were chosen because of the low cost, high reliability.
“It’s a great honor to get this prize 4 years in a row,” said Jason Cheng, the Sales and Marketing Director of Inbertec, “we are happy that our products and services helped those companies and accepted by them. It shows our vision of making the products fits the market works very well. Inbertec will continue to hear the voices from our customers, markets, provide the products what the market needs.”
About CCMW
CCMW is a 3rd party platform dedicated in customer care technology and development of call centers, evaluation of products and services related to customer care and management.
Post time: Mar-12-2022
