Improper selection and use of headsets may cause the following adverse consequences:
1.For companies, poor quality headsets will affect call quality, resulting in customer dissatisfaction; the headsets are easy damage can also increase the company’s costs, resulting in unnecessary waste.
2.For the call center, use poor quality headsets may seriously affect the hearing and the health of seats.
Call center seats have several requirements for headsets:
● Comfortable to wear
All the seats wear the headset for 8 hours for a long time. If the ergonomic structure of the headset is not well designed, the attendants will feel uncomfortable for a long time, which directly affects their work efficiency and mood. Inbertec headsets: Ergonomic Design with light weight, Protein leather and foam cushion to reduce the ear and head pressure.
● high-definition voice
Seats do not produce a direct product; their product is a service, they talk to customers, Therefore, the microphone part of the headset must ensure that the outgoing voice is clear, to ensure a high service level. The environments of many call centers are noisy. Many seats work in a relatively small space and have a great influence on each other. Sometimes other people’s voice go into his microphone.
This is a major annoyance to customer service. The seats also want a high-quality headset, so that the outgoing voice is clear, the customer does not misunderstand anything, and they do not need to repeat.
Customers who call the call center may be in various environments, such as on the street or in restaurants. Especially, many customers use mobile phones to dial, which will increase the noise caused by unstable signal. We need a good headset system to filter out background noise. Inbertec headsets: Wideband speakers to deliver vivid sound and reduce listening fatigue. Our headsets with Powerful Noise Cancellation.
● Hearing protection
Hearing, like vision, can never be relieved once it has been damaged. The seats exposure to noise for long periods of time can cause serious damage to hearing without proper protection. It may start with earache, followed by hearing loss, which is much lower than the standard level. Using professional headsets is the only way to protect the health of employees. Inbertec headsets Advanced audio technology to remove loud sounds above 118bD to protect the hearings – we care about your health!
Attention:
Try to choose a soft plastic headset to avoid headaches caused by wearing it for a long time
Choose noise-cancelling mics as far as possible to avoid customers hearing the voices of colleagues around you and to provide customers with quality service.
Post time: Jul-13-2022
