No headphones in the office yet? Do you call via a DECT phone (like the home phones of yesteryear), or do you always push your mobile phone between your shoulder when you need to look something up for the customer?
An office full of employees wearing headsets brings to mind an image of a busy call centre, an insurance broker, or a telemarketing office. We don’t often picture a marketing office, a tech centre, or your average small to medium sized business. However, studies show that by using headsets during phone calls to free up your second hand, you can improve productivity by up to 40%. That’s a significant number that can help with your bottom line.
More and more offices are beginning to move away from traditional phone handsets towards using wired or wireless headsets for calls. They provide more freedom, more productivity, and more focus for employees who have to spend time on the phone. Could making the switch to headsets benefit your office?
Headsets come with a variety of benefits for any employee that has to regularly talk on the phone.
‘Task workers’ will continue to grow the industry in the next few years – people that must communicate with colleagues and customers, such as people that work remotely, are highly mobile, involved in customer service, or must stay at their desk a lot. This segment of workers can benefit from headsets in collaborating with colleagues and customers regularly.
There are a variety of benefits to using headsets in the office:
Physical benefits: cradling a phone between your ear and shoulder can cause back and shoulder pain as well as bad posture. In some cases, employees may even suffer from repetitive strain injuries in the neck or shoulder. Headsets allow employees to sit up straight and relax their shoulders at all times.
Noise-cancelling technology filters out 90% of background sounds which benefits both the employee and the person on the other end of the line. If you work in a busy office, you’ll be able to hear your caller better, and they will be able to hear you without the background noise.
Wireless headsets allow you to move away from your desk during a call if you need to find a file, grab a glass of water, or ask a colleague a question.
For more information about Inbertec headsets and how they could benefit your workplace, contact us.
Post time: Oct-18-2024
