Support

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FAQs

Product - Related

Which call center scenarios are your headsets suitable for?

Our headsets are engineered for high - density call environments. They are perfect for e - commerce customer service, technical support, telemarketing, and other similar applications. With features that ensure long - wearing comfort and crystal - clear audio, they enhance the call experience significantly.

Do the headsets feature noise cancellation?

Absolutely. We offer both Active Noise Cancellation (ANC) and passive noise - isolating models. These are designed to minimize background noise, thus providing optimal call quality even in noisy surroundings.

Do you offer wireless models? Is Bluetooth connectivity stable?

We have a comprehensive range that includes both wired (USB/3.5mm/QD) and wireless Bluetooth headsets. Our Bluetooth technology ensures stable connections with low latency, enabling seamless communication.

Are you a factory or trading company?

We are a professional factory specializing in headsets and accessories. We have extensive experience in exporting our products globally.

Do you have datasheets and User Manuals for the headset?

Yes, you can obtain the datasheets, user manuals, and all technical documents by sending an email to support@inbertec.com.

Technical & Compatibility

Are these headsets compatible with major call center systems (e.g., Avaya, Cisco)?

Our headsets are highly compatible with mainstream systems such as Avaya, Cisco, and Poly. They are designed to be plug - and - play, with driver support for added convenience. You can view the full compatibility list [here].

Can they connect to multiple devices simultaneously?

Some of our high - end models support dual - device pairing. This allows for seamless switching between phones and computers, enhancing user flexibility.

Purchasing & Orders

Do you have a minimum order quantity?

For international orders, we do have a minimum order quantity requirement. However, if you are interested in reselling but in smaller quantities, please send an email to sales@inbertec.com for more details.

Do you offer OEM/ODM services?

Certainly! We provide customization services for logos, colors, and packaging. Just share your requirements, and we will provide a tailored quote.

What are your prices?

Pricing information is available. Please send an email to sales@inbertec.com to get the latest price details.

Shipping & Delivery

What's the lead time? Which international shipping methods do you use?

- Samples: Usually take 1 - 3 days.
- Mass production: 2 - 4 weeks after the receipt of the deposit and final approval.
- For urgent deadlines, please contact our sales team.

How about the shipping fees?

The shipping cost depends on the shipping method you choose. Express shipping is the fastest but also the most expensive option. Sea freight is a more cost - effective solution for large - volume orders. To get an accurate freight rate, we need details about the order amount, weight, and shipping method. Please contact us at sales@inbertec.com for more information.

Do you guarantee safe and secure delivery of products?

Yes, we always use high - quality export packaging to ensure the safe delivery of our products. For dangerous goods, we use specialized hazardous materials packaging, and for temperature - sensitive items, we employ validated cold storage shippers. Note that specialist packaging and non - standard packing requirements may incur an additional charge.

Warranty & Support

What is the product warranty?

Our products come with a standard 24 - month warranty.

What if my headset has static/disconnections?

First, try rebooting your device or updating the drivers. If the issues persist, please share your proof of purchase along with a video of the problem for expedited support.

Payment & Finance

What kinds of payment methods do you accept?

Telegraphic Transfer is our preferred payment method. For small - value transactions, we also accept Paypal and Western Union.

Can you provide VAT invoices?

Yes, we can issue Proforma Invoices or Commercial Invoices for customs clearance purposes.

Miscellaneous

How can I become a distributor?

Please contact us at sales@inbertec.com for more information. We will evaluate your application and offer regional pricing and policies.

Do you provide product certifications (e.g., CE, FCC)?

All of our products are internationally certified. You can request specific certification documents via our sales team. In addition, we can provide most of the required documentation, including Certificates for different countries, Conformance; Insurance; Origin, and other export - related documents as needed.